FAQ

Brass Care

Brass is a beautiful, living material. Its warm lustre naturally changes over time as it reacts with moisture in the air and the oils from our skin, developing a unique patina with wear. Unlike iron or steel, brass does not rust, and its original warmth and shine can always be brought back with the right care.

You can choose to embrace this natural ageing process and allow every mark and change to become part of your brooch, or restore its shine with a gentle polish using the Sunshine Polishing Cloth provided with your purchase.

The polishing cloth is reusable and can be used until it becomes completely blackened, at which point it should be replaced. For best results, polish gently and avoid excessive rubbing.

When not wearing your brooch, I recommend storing it in its box to help protect it from moisture.

For a deeper clean, Bar Keepers Friend Cream can be used sparingly with a soft microfibre cloth. Rinse thoroughly afterwards and dry completely before storing.
Shipping and Delivery

UK 
Shipping is free on all UK orders. Orders are sent using Royal Mail Tracked 48hr service.

International
Follow The Magpie ships worldwide. International shipping rates, duties and taxes are calculated at checkout through Shopify Managed Markets, so you’ll see the applicable costs before completing your order.

For most destinations, duties and taxes are paid upfront and your order is delivered without additional customs charges. A small number of destinations may require duties or taxes to be paid on delivery.
Returns, Refunds and Exchanges

RETURNS

For hygiene reasons, brooches cannot be returned or exchanged if you have simply changed your mind after delivery. As these pieces include a pin back, it is not possible to guarantee that they have not been placed through the skin.

FAULTY ITEMS

If your item arrives faulty, damaged, or not as described, please get in touch within 30 days of delivery. A refund or replacement will be offered in accordance with your rights under UK consumer law.
Made in the UK

Each Follow The Magpie piece is made by me in my Oxfordshire studio.
Stockists

I’m always delighted to work with independent, design-led shops that share a love of thoughtful, artful objects. If you’d like to stock Follow The Magpie, you can find the collection and wholesale information on Faire